The Winning Formula: Understanding KPIs & KPAs that Drive Results
Description
The performance of organisations is a crucial aspect of management and is rightfully given top priority. However, many organisations fall into the trap of measuring the wrong metrics, leading to busyness without productive outcomes. Measuring the right key performance indicators (KPIs) is essential for effectively managing and achieving organisational goals.
For true organisational effectiveness, it is vital for senior management and Heads of Department (HODs) to demonstrate leadership in establishing KPIs that directly align with corporate objectives. This workshop is designed to equip HODs and senior management with the necessary guidelines and skills to formulate impactful KPIs, empowering them to drive their organisation towards exceptional performance and achieve strategic success.
This course is HRD Corp (HRDC / HRDF) claimable.
Additional information
| Mode | Online, Physical, 2-days |
|---|---|
| In-House | ✓ |
Course Details
The participants will learn to:
- Define KPI and its relevance to the participants’ areas of responsibility
- Set expectations and work together to improve performance
- Assess and review performance strengths and weaknesses
- Enhance awareness of obstacles to success and take actions to overcome them
- Contribute to organizational objectives
Suitable for:
Any Managers, Head of Department, executives, business owners and anyone who want to take their performance to a higher level.
Course Outline
Introduction to Performance Measurement, KRA and KPI
- What are KRA and KPI?
- Definition?
- What is the difference?
- The problems faced by Organizations, in terms of performance
- Why is KPI setting important in an organization
How is KRA/KPI linked with Performance Management?
- Performance management: how to know you are good?
- How do you know you are improving or getting worse?
The reasons for setting KPI
- Workshop discussion on the reasons
Right & wrong types of KPI
- Why is it crucial to set KPI?
- How to set the correct KPI?
Parkinson Principle
- What is the Parkinson principle?
- How to apply in performance management
- The role of Goal Setting
- Using Parkinson to set goa ls or target
Empowerment and ownership
- Cases of empowerment and their results
- How is this linked to performance management?
System concept & Review system
- What is a management system?
- Types of management systems
- What to look for and to avoid
- Why should there be a review for performance?
- Behavioral perspectives
Continuous improvement and raising the bar
- Definition of continuous improvement
- The concept behind it
- What is “zero problem”?
Summary and Assignments
- Set KPI for respective areas
- Set up regular reviews of KPI
