Managing People and Performance

Category:

Description

Effective management of people and performance is the cornerstone of organisational success. This comprehensive two-day course, “Managing People and Performance,” equips you with essential skills and insights to navigate key aspects of leadership.

Learn to navigate and transform conflicts into opportunities for growth. Discover the strengths, limitations, management techniques and gain the confidence to engage in productive conflict conversations.

Explore the leadership roles in driving innovation within your team. Understand the design thinking phases to foster innovation through people. 

Join this transformative course to enhance your leadership abilities, drive innovation, and make informed, impactful decisions within your team and the wider organisation.

This course is HRD Corp (HRDC / HRDF) claimable.

Additional information

Mode

Physical, 3-days
In-House

✓

Course Details

Learning Outcomes

  • Understand the different levels of conflicts.
  • Know the 5 styles of conflict management & your preferred style.
  • Understand the strengths & derailers of each style & limitations.
  • Able to manage negative emotions, yourself & others, in conflict situations.
  • Have the confidence to hold conflict conversations with people.
  • Know & understand leadership roles in driving innovation.
  • Know the design thinking phases to drive innovation through people as a leader.
  • Ability to use important creative tools in each phase to drive an innovative outcome.
  • Understand the 3 areas of making effective decisions.
  • Able to identify & use drivers in making effective decisions.
  • Ability to identify & manage biases in making decisions.
  • Understand the need to change & the challenges with it.
  • Apply & reframe change communication strategy.
  • Able to observe & identify different people types & behaviours facing change.
  • Plan & adopt different strategies to manage different people change types.

Target Audience

  • Managers and Individuals in Leadership Positions 

Course Outline

Module 1: Conflict Dynamics

  • Conflict: Inside conflict, Challenges & level of conflict
  • The 5 styles of conflict, personal preference assessment & insights
  • Emotions: Managing emotional outburst
  • Conflict conversation practice: Preparation strategy
  • Fish-bowl conflict open conversations
  • Coaching & Feedback

Module 2: Innovation Dynamics

  • Innovation Perspectives & role of leadership
  • Innovation through design thinking
  • Phase 1: Understand
  • Phase 2: Observe
  • Phase 3: Synthesize
  • Phase 4: Ideate
  • Phase 5: Prototype
  • Phase 6: Test

Module 3: Decision Making

  • Decision-making process
  • Decision-making drivers
  • Managing psychological biases

Module 4: Change Dynamics

  • Understanding Change Dynamics: Why & the Problem.
  • The Change: Iceberg Metaphor
  • The Change Process: Communication convention approach: Re-Framing & Strategy
  • Understanding the Change People EQ: Veterans, Bench-seaters, Surfers & Skaters
  • Managing Veterans
  • Managing Bench-Seaters
  • Managing Surfers
  • Managing Skaters

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