Communication Excellence: Enhancing workplace collaboration & productivity
Description
Effective communication that connects people.
Improving interpersonal skills in the workplace can lead to a more positive and productive environment, benefiting both employees and the organisation as a whole. Leadership in interpersonal skills means communicating in a way that engages both head and heart—not only thinking critically and logically but also empathising with others, showing compassion, and demonstrating respect.
This course is HRD Corp (HRDC / HRDF) claimable.
Additional information
| Mode | Physical, 2-days |
|---|---|
| Nov | – |
| In-House | ✓ |
Course Details
Learning Objectives
- With strong interpersonal skills, people are better able to understand each other’s perspectives and needs. This can help reduce misunderstandings and conflict, and promote a more positive and productive work environment.
- Co-workers are better able to collaborate, share ideas, and support each other, which can improve the quality of their work and increase their efficiency.
- Leaders who are able to communicate well, build relationships, and inspire others are more likely to be successful in their roles.
- Building rapport with customers and understanding their needs are essential for excellent customer service, which leads to increased customer loyalty and satisfaction.
Suitable for:
The target audience for courses can vary depending on the specific course and its goals. It is relevant to all employees – new hires, executives, mid-level, senior-level, team leads and HODs.
Course Outline
The course aims to help participants develop the skills and behaviors needed to build positive relationships, by listening attentively, expressing oneself sensitively and clearly, and being receptive to feedback from each other:
- Communication skills: covering active listening, effective questioning, acknowledging each other, sharing both thoughts and feelings, and assertive communication.
- Emotional intelligence: which entails self-awareness, self-regulation, empathy, and social skills.
- Balanced feedback: techniques to give and receive feedback that’s timely, specific and balanced.
- Conflict resolution: identifying the source of conflict, managing emotions during conflict, and strategies for resolving conflict.
