Keys to Emotional Intelligence
Description
Build strong relationships and navigate complex interactions with leadership in Emotional Intelligence (EI). EI is the ability to recognise, understand, and manage not only our own emotions but also those of others. This essential skill brings countless benefits to both personal and professional growth, empowering you to connect authentically and respond thoughtfully in various situations.
Through this course, you will gain practical skills in managing your emotions, communicating effectively, and fostering strong relationships—all of which contribute to enhanced productivity, improved team dynamics, and greater success.
This course is HRD Corp (HRDC / HRDF) claimable.
Additional information
| Mode | Physical, 2-days |
|---|---|
| In-House | ✓ |
Course Details
Target Audience
- Mid-level employees, Senior-level employees, Team leads, Supervisors
Course Outline
- Realize how EQ affects business results.
- Understand how emotional hijacking interferes with values and outcomes.
- Recognise the five elements of EQ and learn skills to strengthen each one; Self-Awareness & Control, Empathy, Social Expertness, Personal Influence, Mastery of Purpose & Vision
- Analyse own EQ and the impact of their skill level on those around them.
- Identify emotional triggers and apply techniques to respond effectively rather than react inappropriately.
Practical strategies for developing or improving EI skills:
- Self-awareness: Understanding your own emotions, how they affect you, and how to manage them.
- Self-regulation: Managing your emotions and behaviors in challenging situations.
- Motivation: Setting goals, staying motivated, and persevering in the face of obstacles.
- Empathy: Understanding and responding to the emotions of others.
- Social skills: Building and maintaining strong relationships, communicating effectively, and
resolving conflicts.
