Problem Solving & Decision Making
Description
How to get to the root of problems, and reduce repetitive problems.
In today’s fast-paced business environment, leadership in problem-solving and decision-making is crucial. Leaders are often responsible for navigating complex challenges and making quick yet effective decisions that impact the entire organisation. Developing these skills empowers leaders to address issues strategically, minimising the occurrence of repeated problems and creating sustainable solutions that drive organisational success.
Getting to the root of a problem is essential to prevent recurring issues and improve operational efficiency. Leaders who possess strong problem-solving abilities are better equipped to guide their teams through a systematic approach, identifying underlying causes rather than just treating symptoms. This proactive approach saves time, resources, and effort in the long run, allowing teams to focus on growth and innovation rather than managing avoidable setbacks.
This programme has been specially designed to help participants appraise, examine, and systematically diagnose problem situations. By using proven analytical tools, leaders will learn to evaluate issues critically, uncover root causes, and generate effective, actionable solutions. With these skills, participants will not only enhance their decision-making abilities but also foster a culture of continuous improvement within their organisations, ultimately leading to a more resilient and high-performing team.
This course is HRD Corp (HRDC / HRDF) claimable.
Additional information
| Mode | Online, Physical, 2-days |
|---|---|
| In-House | ✓ |
Course Details
The participants will learn to:
- Solve problems and prevent recurrence of those problems by looking at real root causes
- Understand standard problem-solving methodology
- Document and communicate progress during your problem-solving project
- Provide a common language and approach to solving problems
- Use a data-based approach to ensure problems are correctly identified and eliminated
- Use analytical tools such as Fish Bone to manage problems.
Suitable for:
- Employees in problem-solving roles
Course Outline
- Appropriate uses & application of Root Cause Problem Solving
- Define the Problem
- Current situation
- REAL Root Cause Analysis – using Fish Bone as a base
- Solutioning
- Check Results
- Standardisation – Modify process/system to ensure that the improvements are sustained over time
- Future Plans – Evaluate where we have been and where we need to go
