Winning Sales Opportunities with Effective Tele-sales Strategies and Techniques
Description
Top tele-sales performers are proactive and adaptable, continually refining their sales strategies and techniques to stay ahead in a dynamic market. They excel at engaging customers over the phone, creating memorable interactions and meaningful conversations that win customer loyalty and outperform competitors.
In this workshop, tele-sales professionals will develop leadership in tele-sales by learning and applying effective strategies, skills, and techniques through hands-on selling activities designed to build confidence and drive success in every call.
This course is HRD Corp (HRDC / HRDF) claimable.
Additional information
| Mode | Online, 1-day |
|---|---|
| In-House | ✓ |
Course Details
Learning Outcomes
- Plan and prepare for tele-sales consulting to maximize your results
- Apply tele-sales techniques that address and respond to the buyers’ behaviours and context
- Increase confidence to create positive memorable tele-sales interactions and experiences
Methodology:
This is a practical and interactive workshop using realistic sales scenarios. The learning methodologies include the participants engaging in experiential hands-on learning through mini-lectures, assessments, group discussion, role plays, and skills-building activities. Facilitator debriefing will engage and encourage peers and groups when conducting gap-analysis for their reflections, reviews and, critiques on areas of improvements.
Suitable for:
Tele-sales professional, business development executives and managers, new sales people, anyone who does sales and consulting over the phone.
Course Outline
Syllabus
- Plan and align tele-sales strategy with the customers’ buying strategy, purpose and behaviors
- Open the tele-sales call with a personalized introduction to create a good first impression
- Articulate value proposition message or the tele-sales script that addresses and responds to the unique needs and situation of the customers
- Manage your voice projection when presenting to the customers for better customer engagement and customer trust
- Use the right words and phrases to different types of customers to improve the sales outcomes
- Listen actively and ask relevant questions to manage customer concerns and respond with relevant solutions to resolve customer problems
- Adapt communication styles that respond to various types of customers
- Avoid the pitfalls of tele-sales to leave a positive impression on the customer
